MICE Connect Group – Privacy Policy

Last Updated: November 2025

MICE Connect Group Ltd (“MICE Connect”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us — including when you subscribe to our newsletter, submit a form, attend our events, or visit our website.

1. Who We Are

MICE Connect Group Ltd is a UK-based organisation connecting buyers, venues, destinations, and suppliers across the Meetings, Incentives, Conferences, and Events (MICE) industry.

Registered office:
MICE Connect Group Limited
Email: connect@miceconnectgroup.com
Website: www.miceconnectgroup.com
Registered in England & Wales

We are the Data Controller for all personal data collected through our website, forms, and communications.

2. Information We Collect

We may collect and process the following types of personal and business information:

a) Information You Provide Directly

When subscribing to our newsletter, filling out a form, registering for events, or contacting us, you may provide:

Full name and job title
Company or organisation name
Email address and phone number
Business sector and preferences (e.g. venue, buyer, supplier type)
Event details or marketing preferences
Other information relevant to event participation or qualification

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Device type and operating system
Website usage data via cookies or analytics tools

(See Section 9 for our Cookie Policy.)

3. How We Use Your Information

We process your data for legitimate business purposes, including:

Delivering our Newsletter and marketing communications
Managing and reviewing Buyer, Venue, Destination, and Supplier submissions
Facilitating business introductions and networking opportunities
Organising and promoting MICE Connect events
Improving our services, communications, and website experience
Responding to your enquiries and requests
Complying with legal and regulatory obligations

We only collect and use data where we have a lawful basis to do so (see below).

4. Legal Bases for Processing

We process personal data under the following legal bases:

Consent: When you opt in to receive marketing communications or newsletters.
Legitimate Interest: To deliver relevant business networking and event opportunities, improve user experience, and maintain communication with MICE industry professionals.
Contractual Necessity: When we need to process your data to fulfil an agreement or provide a service you have requested.
Legal Obligation: To comply with applicable laws and regulatory requirements.

5. Data Sharing and Disclosure

We respect your privacy. Your data will only be shared with:

MICE Connect Group internal teams and event organisers
Trusted partners, venues, and suppliers where necessary to facilitate business introductions, event attendance, or related services
Professional service providers (e.g. IT, CRM, email platforms, analytics tools) under strict data processing agreements
Legal authorities, if required by law

We never sell your data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Retention periods may vary depending on the type of interaction:

Newsletter subscribers: Until you unsubscribe or withdraw consent
Form submissions (Buyers, Venues, Suppliers): Typically up to 3 years after your last interaction
Event participants: As long as required for post-event communication, feedback, and reporting

When data is no longer required, it will be securely deleted or anonymised.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access – request a copy of your personal data.
Right to Rectification – correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – request deletion of your data.
Right to Restrict Processing – limit how we use your information.
Right to Data Portability – obtain a copy of your data in a transferable format.
Right to Object – stop receiving certain types of communications.
Right to Withdraw Consent – at any time for marketing or newsletter communications.

To exercise any of these rights, please email us at info@miceconnect.co.uk.

We may need to verify your identity before processing requests for your security.

8. International Data Transfers

MICE Connect Group primarily stores and processes data within the United Kingdom (UK).
If your data is transferred outside the UK (for example, through cloud services or international partners), we ensure appropriate safeguards are in place in line with UK GDPR requirements, such as Standard Contractual Clauses (SCCs).

9. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and personalise content.

You can control or delete cookies through your browser settings. However, disabling cookies may limit some website features.

For detailed information, please refer to our Cookie Policy (available separately or on our website).

10. Marketing Communications

You may receive emails, newsletters, or event invitations from MICE Connect if you have:

Subscribed voluntarily, or
Submitted a form relevant to our services, or
Engaged with MICE Connect through professional events or partnerships.

You can opt out of marketing communications at any time using the “unsubscribe” link in any email or by contacting us directly.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

These measures include encrypted databases, secure servers, limited access permissions, and continuous system monitoring.

While we take every precaution, no online system can guarantee 100% security. You acknowledge that transmission of data via the internet is at your own risk.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in regulation or our operations.

The most recent version will always be available on our website, and the “Last Updated” date will be revised accordingly.

By continuing to interact with us after any updates, you acknowledge acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or data requests, please contact us at:

MICE Connect Group Limited
Email: connect@miceconnectgroup.com
Website: www.miceconnectgroup.com
Registered in England & Wales

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.